Modern Tools for Housing – Programme week notes 5/11/21

Lots of excellent progress this week, but there’s some uncertainty in different areas which teams are grappling with. Here’s the updates from our workstreams.

Finance – Jay – HackIT workstream DM

  • Next Show and Tell: 9th November 2021
  • Celebrations:
    • PEN test for MAA has been completed and passed
    • 5000+ letters sent to residents
    • Resolved the Housing Search API blocker so work can continue
  • Challenges:
    • MAA Bugs and issues
    • Hackney dev resource 

Manage My Home – Yvonne – HackIT workstream DM

  • Celebrations:
    • The team smashing through tickets and getting loads of functionality and bug fixes done including being able to create new tenures
    • Starting three exciting things in this sprint: Showing Repairs Hub detail; Starting to build first process (sole to joint); and complete the patches API
    • Hugo’s walkthrough of Discretionary Officer process in the Show and Tell  – really well received with loads of audience engagement and questions  :tada:
    • Really supporting each other: we’ve been  tag teaming this week in getting a lot of things over lots of lines in short timeframes – has been intense!
  • Concerns:
    • Uncertainty about how we’ll deliver next phase as Amido contract ending
    • BA resource

Repairs – Sarah – HackIT workstream DM

  • Celebrations
    • Mobile Working launched with plumbers on November 1st
    • Addresses visible to the operative job list view – it’s the one feature every single operative has requested
    • Out of Hours repairs now being raised on Repairs Hub
  • Challenges
    • Bugs from the Mobile rollout
    • Dev capacity
    • Sync with DRS, we’ve increased this to every 15 minutes but we’re still not picking up certain changes from within DRS meaning some jobs are missing from the operative job list (though they still have the printed jobs so these are still going ahead)


The Delivery Managers aren’t reviewing the new programme documentation as quickly as I’d like. We all agreed what would have value, but now the reality of all the daily delivery work they need to do, while working under high pressure with limited staff in key roles, means they’re not being able to prioritise time to actually do it. We’ll continue to discuss and work out how we prioritise .

We have a dependence on the Document Storage team especially as a blocker for the delivery of Housing processes in Manage My Home. To manage that I’m starting to consider a potential alternative interim solution.

We’re starting to think about how we transition from blended teams working in partnership with agencies to internal product teams. This will take time and careful thought and I’m starting to plan how we manage those handovers with the current agencies. 

Looking wider

This week I had the first of what will now be regular catch-ups with the head of the Housing Property and Asset Management (PAM) group. It went really well and we both learned a lot about each other’s team’s current work and future plans. There’s still quite a lot of uncertainty in this area around the purchase of a new PAM system and how that will fit in with the Asset microservice that we’ve built so ongoing conversations will be really useful.

Team and programme health 

We had our usual 3-weekly MTFH team leads retrospective. Three strong themes emerged – a desire for less change in the people allocated to the programme, having a better narrative to explain the great work we’ve done so far and making sure new people who join can get up to speed quicker. I’ll be speaking to people next week about the narrative – especially with the significant Housing Management Leaders meeting taking place in December. I’m also going to be working with the Delivery Managers to ensure they all have good processes for onboarding and offboarding new team members.

One of the key items for next week will be planning for our workshop to review the programme governance on the 17th. All the people taking part will be there in person, I’m very much looking forward to it.

Looking ahead

It’s good that we now have some clarity about how we’re moving forward with Managed Arrears. The existing system is now being used by the whole Income Services team and 1,000s of letters have been sent to residents. We’ve also approved the work for the new feature development on that system and for continued support. At the same time, the Income Services team are organising the pilot for RentSense and reporting back by the end of the month how it might fit in alongside our current product to deliver extra value.

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