Modern Tools for Housing – Programme Week Notes 3/12/21

Modern Tools for Housing – Programme Week Notes 3/12/21

The temperature’s dropping, the decorations are up – last week’s happenings from our three workstreams.

Finance – Silvia – HackIT workstream DM

  • Next Show and Tell: 7th December 2021
  • Celebrations:
    • Progress was made on the Managed Arrears NOSP (notice of seeking possession) date bug, which has now been fixed. This means that our Income Collection Officers can now see if / when the important action has been taken when they interact with the tenant
    • User testing for the screens for the MAA Enhancement piece of work was successful, with the development handover taking place at the end of the week
  • Challenges:
    • MAA Bugs and issues continue
    • Hackney development resource (see below for our new contractor advert)

Manage My Home – Yvonne – HackIT workstream DM

  • Next Show and Tell: Thursday 16th December
  • Celebrations:
    • Picking up speed on designing processes
    • Offline working well on the way to being delivered and being shared with Repairs
    • Equalities service is live
  • Challenges:
    • Google Groups (permissions) is still ongoing and is a blocker to integrating with Repairs. We’re hoping to get this unblocked next week. 
    • Uncertainty on handover and end of Amido contract. 
    • Notifications – finance isn’t as far along as we’d thought and we’ll need to do some work to reuse their component.

Repairs – Sarah – HackIT workstream DM

  • Next show and tell Wednesday 8th December 2021
  • Celebrations
    • Fixed the 400 error message that operatives were seeing when closing jobs
    • Purdy onboarding discovery making good progress
  • Challenges
    • Managing the needs and expectations of stakeholders/ trade unions/ management as we look to resolve bugs, DRS integration issues, reporting for bonus application
    • Managing the balance between rolling out to more operatives and ensuring that we have addressed the main issues for mobile

The highlight of the week was Daniel and I presenting to the Housing Leadership forum on Wednesday. This was about 50 top managers from across Hackney’s Housing department. We were only one of several people presenting – covering a wide range of topics from Property Management to Resident Safety. Our presentation went over well and was followed by a frank and honest discussion with the audience who supported us in what we’re doing but naturally would rather things were progressing faster.

I’ve had a number of good follow-on conversations including emphasising the need to support people in the Traveller community and the exciting possibilities regarding adding links to the many safety related documents for our properties onto our Asset pages and making them available to our residents.

One minor snafu this week. I was meant to present the programme roadmap to the steering group on Monday – only to discover that somehow we had two different versions that different people had been updating. I’ll make sure they’re combined by the next steering group in January.

We have our first Product Owner meet-up for some time on Monday. Cate and I are looking forward to discussing how we can improve our benefits management processes.

We’re now recruiting an experienced .NET for our Finance workstream.

Lastly, I’m sad to report that Jay, the HackIT Delivery Manager for our Finance workstream, has decided to move on from Hackney. We wish him all the best in his future endeavours. We’re in the process of introducing Silvia into the team. We’re going to give her plenty of time to get up to speed between now and the new year and then it’ll be full steam ahead.

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