Modern Tools for Housing – Programme Week Notes 28/01/22

Somehow this week has flown over despite things going well across the board. I’ve been struggling to get time to work on longer-term things vs. the large pile of “10 minute jobs” that end up filling the day. I’ve got a few things moving (see below) but need to try harder next week. Meanwhile, our workstreams are continuing to do great work.

Finance – Silvia – HackIT workstream DM

  • Celebrations:
    • Two week sprint cycles commenced on 24th January 2022
    • Finance and Manage Arrears separated into individual workstreams
    • New members of the team welcome Furkan, Hugo, Faisal and Kate
    • Data Migration document approved and pleased that there is no impact on Manage My Home once Data Migration is complete
  • Challenges:
    • Delays with data migration documentation approval

Manage My Home – Yvonne – HackIT workstream DM

  • Celebrations:
    • First of new team members in Service Design and Business Analysis from Nudge on boarded!
  • Challenges:
    • New team getting used to the technical side as well as how we work. 
    • Being able to give timeframes yet on when we can deliver certain things (first process, worktray) 

Repairs – Sarah – HackIT workstream DM

  • Celebrations:
    • Demo of a possible future solution for online repairs that looked very promising
    • Design team synthesising the follow on research ready for review next week!


  • Repairs Hub doesn’t currently support multiple trade work orders, which is becoming a high priority problem that needs solving
  • Some operatives reported their bonus reports are incorrect due some data going into overtime instead of their bonus – we know about the problem and are awaiting managers to validate data so that we can fix it directly in our database and share the correct reports for the people affected 
  • Making changes to stories that were in the current sprint, we’ve moved out the ‘status updates’ epic and bought in some other mobile improvements where the requirements were clear and understood.

All our teams are going great guns this week. From Managed Arrears and Finance building up towards regular release cycles, Repairs working in the depot to onboard more operatives to folks from Nudge filling out the Manage My Home team so they can start sprinting again soon.

We had a demo from the team behind the open source, DLHUC funded Repairs Online. This is a resident facing application for raising repairs that we are looking into potentially introducing at Hackney. It looks like a good product but we need to do a ROI investigation to see if it’s a good fit for us.

I’m continuing to work closely with Nudge on the “soft reboot” of the programme. We’re discussing new Service Designer and Business Analyst roles to be able to address a lot of the medium-terms issues that we’ve not had the capacity to get to before. We’re also organising a “ways of working” workshop in a couple of weeks where as a programme we’re going to collaboratively define how we’re going to deliver our work for the next six months (including regular retros to improve it along the way).

As part of that we’re keen to iterate on our regular steering group meetings. To that end I’ve shared a set of options for the one we’re having next Friday and I’m looking forward to receiving feedback from everyone. In the future I’m suggesting that we might try an even more radical option and replace the agenda with lean coffee.

Finally, we didn’t get a date in the diary for the first Blue Sky Day in the calendar this week but we’re having a quick chat on Monday afternoon to check a few things and I expect invites to go out right after that.

As someone once said – Onwards! 🙂

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