Weeknotes: Manage Arrears w.c. 6/5/2019

Following last week’s launch of Manage Arrears new ‘Bulk sending’ feature. This week we fixed two snags highlighted by the Leasehold Services Team.

These included;

  1. Adding Page Breaks to the letters
  2. Recording Gov Notify status’ on each letter saved in the Manage Arrears system

The ‘Bulk sending’ tool is available for the Leasehold Services to send their letter 1 and letter 2 service charge arrears letters. The tool is very easy to use and my team have made themselves available to support the on-boarded users.

Next week, we will be working on the Manage Arrears backlog and holding a workshop with the Income Collection team leads to gain an insight into how they want their cases to be ordered in their work trays.

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