Following last week’s launch of Manage Arrears new ‘Bulk sending’ feature. This week we fixed two snags highlighted by the Leasehold Services Team.
- Adding Page Breaks to the letters
- Recording Gov Notify status’ on each letter saved in the Manage Arrears system
The ‘Bulk sending’ tool is available for the Leasehold Services to send their letter 1 and letter 2 service charge arrears letters. The tool is very easy to use and my team have made themselves available to support the on-boarded users.
Next week, we will be working on the Manage Arrears backlog and holding a workshop with the Income Collection team leads to gain an insight into how they want their cases to be ordered in their work trays.