Manage a Tenancy : Weeknotes – 30/8/19

Many things coming together for MaT – but lots still to do! I’m drawing all the different parts together into one “Hub document” intended as a central repository of everything about the service for both team members and stakeholder. Let me know if you’d be interested in seeing that.

The status update in that doc currently says the following.

  • ETRA will go live on 4/9/19 with some post-live updates to follow shortly afterwards
  • Following the great project-retro with Emma H. last week we’ve completed a first draft Team Charter which we’ll continue to iterate in future retrospectives. Currently we are aware we need further sections on impact mapping, metrics and our service design work.
  • We had the initial meeting with DXW on 29/8/19 which went well. Contract still to be signed so start date still not decided but hopefully it’ll hopefully be less than two weeks away.
  • The full set of user journeys and user stories that will serve as the initial agreement for that work still need to be completed but we’ve had some great meetings with our Product Owner that have got this well under way
  • We’re starting work on significantly improving the quality of the backlog
  • In general we’re lining everything up to make sure we’re good to go for when DXW arrives – there’s a lot to do!
  • There was a very thought-provoking and productive meeting with our team’s new Service Designer and the Head of Digital about the SD work that will be undertaken in September. This turns out to be more ambitious and far reaching than I had understood. It’s looking like it may be just the preamble to another round of discovery rather than the lead-in to immediate new digital features for MaT. This is going to involve some very interesting and positive conversations in the near future.

At the same time there’s a lot of other great things going on in HackIT from the experiments in team structures to the DevOps work – onwards!

Manage a Tenancy : Weeknotes w/c 19th August 2019

Lots going on in Manage a Tenancy land as ever. This week we have…

  • Lined up the ETRA process to go live on 4/9/19 with some post-live updates to follow shortly afterwards
  • Awarded the contract for the replatforming work to DXW and will be meeting with them on 29/8/19 to start high level planning
  • Carried on working on the full set of user journeys and user stories that will serve as the initial agreement for that work
  • Starting work on significantly improving the quality of the backlog
  • Arranged a meeting to talk to management about the new service design work that will feed into the next round of new feature development – especially around the scope of the content and timeline
  • Started discussions with the Qlik (metrics dashboards) team on the work they are producing for MaT and how we can work well with them

The best thing this week though was the project-end retro organised by fellow HackIT Delivery Manager Emma Harley. Emma did an excellent job coaching the MaT team to think about things have gone over the last few weeks under the headings of liked, learned, lacked and longed for. This led to a number of really good insights – including that we need to “be more bold” and address sticky problems much sooner.

One of the main outcomes of that will be the team working together to create a team charter detailing how we are going to work together. More on that to come!