This sprint is potentially game changing. Here’s three reasons why:
Interim online payment solutions for libraries
Currently it’s only possible to pay for rooms by cash, cheque or BACS transfer. This is a significant pain point for bookers and library staff. We are providing an interim online payment system this sprint using e-store – an application from Civica. We are really excited about this. We don’t need to wait until we’ve implemented the online booking system to address this issue. We can deliver value early. We’ll need to change the payment system down the line, this adds a small amount of technical debt which we’re happy to accept.
A team fit and raring to go!
We welcomed Jasyon to our team this week. He will be building an accessible front end for room bookers. He joins Junior, our UX designer and Eleanor our content designer. Together, they make a dynamic trio! Sam and Winston continue to lead our user research – keeping users front and centre in our designs. Andrew and Liam – our design apprentices – will be supporting Jayson bringing wireframes to life. Emma – delivery apprentice – will be managing the day to day delivery of each sprint. The golden thread throughout this project has been to develop the skills and knowledge of our apprentices. We’re as passionate about this as the product we’re building.
Next steps with community halls
We want to revamp the community halls pages on the website and create a google form online enquiries. This sprint, we’ll be working up some designs and sharing them with colleagues from housing. It’s an additional strand of work, but we want to test some ideas in the wild based on what we’ve learnt from libraries.
This is our last weeknote of 2019. Here’s what you need to know about Spacebank:
We met our sprint goal! We have new mobile and desktop designs to test with users.
Never a team to sit back on our laurels, we’ll be doing some remote testing of the desktop version over the Christmas period and you can help us.
Can you spare us five minutes?
Check out our newly iterated designs by completing our simple click test. It takes five minutes and will help us understand how potential bookers find and engage with information about library meeting rooms.
Community halls – quick wins
We attended the Council’s housing scrutiny committee this week to present our community halls discovery work. We are keen to start piloting a couple of small changes that we think will improve the booking experience for users and our colleagues who manage the booking process. We want to stay engaged with the wider community halls review but have to juggle this commitment with our libraries work. Doing a couple of discrete, measurable things (content changes on the website and a new booking form) feels do-able over the next few weeks.
Cue some Christmassy warm and fuzzy feelings
My thanks to the team for their hard work over the last four weeks. Eleanor and Junior have joined us; their fresh eyes on our work have sharpened our focus and bought fast improvements. The user research from Discovery and Prototype is the gift that keeps on giving. Sam and Winston continue with their diligent and thoughtful testing, bringing insights back to the team. Richard holds us to account, crafting the vision and strategy. Emma, Liam and Andrew – our apprentices – provide accountability in a different way. Showing them the “right way” to do a thing, rather than the short cut is the best quality assurance check we could have.
See you in 2020 – the year our online meeting room booking system goes live!
I dread sitting down to write this sort of weeknote.
We didn’t meet our sprint goal. We got 90 per cent of the way there but we missed “done”. It’s profoundly frustrating for the team. 10 days’ hard work and apparently nothing to show for it.
Facing the unknown
The sprint goal felt right, the number stories felt achievable, our output was clearly defined. So, what happened?
The unknown hit us like a stonking great wind. A invisible force that you can hear and feel, but you can’t see it or catch it.
What do we know now that we didn’t know two weeks’ ago:
What we can – and can’t do – with content on the Hackney website*
New team members needing a more clarity on our user groups
The working cadence of other teams we are collaborating with
The untapped enthusiasm of our colleagues at Dalston library**
What’s yoga got to do with anything?
I’m borrowing this analogy from Matthew Cain. Agile – like yoga – a daily practice. After a while the rhythm of its ways, its principles and values starts to shape a team’s mindset. Yoga sculpts the body inside and out. In the same way agile moulds how a team works together and how it behaves.
Our habit of sprint review and retro with a #nojudgement culture turned our failure into actionable nuggets – golden pieces of learning forged in the heat of honest conversation.
I knew that I had a team that trusted each other to say hard things. I now know that we can weather storms together.
Failure feels good
I’m proud that the team took hold of the agile principle to deliver a small piece of value to our end users in two weeks. There’s nowhere to hide when you make a commitment like this. This takes courage.
We’re not going to retreat into safe incremental steps. We are going to keep working iteratively, even if it means we fail more often.
Three things you need to know about Spacebank this week:
The (sprint) end is nigh
We are at that crunchy moment in the sprint where there are lots of things in flight but our done column looks a bit sparse. This makes me nervous* as a delivery manager but I have to practice what I preach and trust the team. There’s nothing like a deadline to get the adrenaline pumping and the team are beavering away.
Recognising what we don’t yet know
Knowing enough to take the next step is an agile-ism. In practice it’s hard to hold onto this. It’s easy to slip back into patterns of thinking that hold us back from delivering value early and often. It takes courage to try something, even something small, because we are conditioned to fear failure.
We know a lot about our users in Spacebank, this is good. We know enough to re-design our library pages and test this content. We are less sure about two things:
How to effectively target untapped bookers – organisations and individuals who aren’t aware that the council has meeting space they can hire at low cost
The best place to put information about meeting rooms in the library – on Hackney’s website or on our booking software.
We are going to take a closer look at both these issues in our next sprint.
Update on people and skills
Following on from my previous weeknote, we’ve made progress on securing another role. We have a UX designer starting on the project next week. I’m excited to bring together the expertise of our content designer Eleanor and new UX designer Junior. First task: review our prototype designs based on the user research we did in the summer. It remains a challenge to find a front end developer for the team. It feels like a rock and a hard place right now, but as the saying goes, adversity breeds innovation so I’m hanging on in there!