Extending Repairs Hub to RCC agents – Show & Tell 07/05/2019

The Repairs Hub team have been busy over the last month extending the Repairs Hub functionality to support the Repairs Contact Centre (RCC) agents.

The focus of the project is to add new features to the existing Repairs Hub, so that RCC agents can start using the new app and move away from Universal Housing. Some of the new features are:

  • Raising a new repair
  • Displaying tenure details
  • Adding relating facilities to an existing property
  • Adding cautionary contact information related to a property

We are currently in Sprint 4. You can see the work we’ve done so far in more detail in the show & tells slides of Sprint 1, Sprint 2, & Sprint 3.