This week’s note is brought to you by team member Winston Mullings.
Here’s the Too Long; Didn’t Read version of the weeknote:
- We have now got over 100 organisations listed on the map
- Caught up with our neighbouring boroughs (Tower Hamlets and Haringey) on what they’re doing and keeping in touch as we share many similarities in our approaches
- The GIS team has been key to the ongoing development of the map
- Our user research findings indicate that users understand the majority of the categories listed and have helped shaped future iterations
- We learnt about the approach that Buckinghamshire County Council (in partnership with FutureGov) is taking on a similar product, which is useful insight as our product evolves.
And the detailed version…
In addition to calling organisations to check they’re still delivering the services they say they are, we sent emails to remind them to keep their information up to date online. To ensure this product can be sustainable, it’s important to test whether a more light touch, digital communication approach can be as successful as individual (admin heavy) calls.
We attended a virtual Show & Tell hosted by FutureGov. They’re working with Buckinghamshire County Council on a Family Information Service (FIS) that has many similarities with our project.
The data they collect is more detailed than what we collect and display (eg their organisations have services, and a service can have more than one location). We think this will be much harder to keep up to date, but it is an interesting approach. We will continue to follow up with how they’re getting on as we’re always keen to get inspiration from other’s successes and uncover opportunities in our learnings!
We carried out a card sort exercise last week to understand how people group categories into an overarching theme; this week we analysed the results. Participants were mostly in agreement with each other (e.g. 94% of participants placed the category ‘sexual health’ under the theme ‘stay safe and healthy’). However a few of the results were not as conclusive (e.g. 39% of participants placed ‘bereavement and grief’ under the theme ‘feeling anxious’ and 36% placed it under the theme ‘families’).
After a team review of the insights found in the exercise, we decided in the next round of user research we would remove the category ‘older people’, add the category ‘faith groups’ and display ‘bereavement and grief’ under both ‘health’ and ‘families’.
Working collaboratively with the GIS and the front-end development teams has been essential for the continual improvement of the map. They are currently working on a list (rather than map) view of organisations as per user feedback. It is due to GIS’ hard work and efficiency that we are able to implement changes rapidly (over 10 iterations have happened so far). We wouldn’t be able to achieve so much, so quickly, without their continued support.
We also completed a mini show & tell with our neighbouring boroughs (Tower Hamlets and Haringey) and will keep in touch with them as we share many similarities in our approaches.
Drumroll please…There are now over 100 organisations featured on the Find support services map; and we are averaging around 150 views a day during the week and have had nearly 7000 views since launch!