Report a Problem : Week notes 26/6/20

GOOD THINGS

We’re going live with our MVP a week on Monday. Our Customer Contact Centre will start using FixMyStreet on 6/7/20. We’re freezing changes to the system today to give them the whole of next week to do their final testing.

We’re setting up a multidisciplinary continuous improvement meeting. A couple of weeks after the go-live for the MVP our Applications Support team will be taking over the management of FixMyStreet. They will be arranging regular meetings with participation from the Service Owner, our Data and Insight team, the council Comms and Website teams, representatives from the service area teams, etc. This will be used to update the Report a Problem service using data analytics and user feedback.

LEARNED THINGS

It’s good to ask for help. We were running out of time to speak in depth to all of our service area colleagues so rather than try to do it all ourselves so asked the HackIT Delivery Manager team for help and Emma O. volunteered. She’s been doing great stuff the last couple of weeks – we would’t have been able to land the MVP launch without her.

DIFFICULTIES

We’re going live with less than half of the originally planned categories. Everyone agrees it’s better to go live with what we have than delay again. We’re working closely with our service area colleagues and hope that the vast majority of missing categories will be added in roughly 2-4 weeks after our initial go-live.

ACKNOWLEDGEMENTS

Our widely distributed team continues to do great work on this. Thanks to Matthew, Louise H., Louise W., David, Emma, Dave, Rasit, William, Ade, Sandrine, Sam, Tim, Keith and many others.

WHAT’S NEXT

  • The Contact Centre does it’s final testing next week
  • We prepare everything with mySociety for the go-live
  • We set up the continuous improvement meetings

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