Report a Problem Week notes : 22/5/20

GOOD THINGS

mySociety has completed the work on staff single-sign-on. Hackney users in the Contact Centre and elsewhere can now sign into FixMyStreet using their G Suite account.

We had a great conversation about the technical setup for making automated emails come from a Hackney domain. We’re all on the same page now so hopefully this will be implemented fairly quickly now.

We’ve received even more excellent issue category feedback from the Contact Centre staff. We’re continuing to slowly go through all of these.

We’re nearly ready to reach out to the council service areas teams. We’re going to create a small number of how-to videos in the next few days and then send everything out.

LEARNED THINGS

Getting people talking in real-time makes all the difference. The conversation about email routing has been going round-and-round for a few weeks. Getting the right people on the phone for 30 minutes enabled us to quickly hammer out the technical details so we can move on to implementation.

DIFFICULTIES

Going through the detailed category feedback may slow us down a bit. It’s a very valuable thing to do but it’s taking us a while to ensure everything is right for the MVP.

ACKNOWLEDGEMENTS

Our widely distributed team continues to do great work on this. Thanks to Matthew, Louise H., Louise W., David, Dave, Rasit, William, Ade, Sandrine, Sam and many others.

WHAT’S NEXT

  • We’ll be reaching out to the service area teams early next week
  • We’re going to be completing the draft version of the updates to the council website
  • We’re going to be setting up the MVP categories in FixMyStreet

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