Re-engineering Hackney content weeknotes 14/01/20

Site Improve screenshot
Site Improve screenshot

This project continues to throw up a multitude of potential avenues to explore. As part of the DevOps trio of projects at the end of last year (excellently DM-d by Felix), we cleared a load of outstanding bugs that had been, well, bugging us. Plus, the proto-support process that evolved out of the DevOps experiment has empowered our infrastructure and app support teams to respond with gusto if the site has a wobble. We’ll confirm it’s working if the ticket I just dropped in the support desk ends up in the right hands! 

We weren’t able to settle all of our irks in DevOps but, in the spirit of continuous improvement, we continue to push the bar where resources allow. The commercial properties service now has a more visual approach, akin to its real estate competitors. And the road safety pages have benefited from an audience-centric restructure. We’ve run a few workshops with services to promote the concept of user-centred design and, if your service would like help with this, give us a shout. We’ll also try and come up with workshop templates so you could run a session yourselves. 

Some services require more of a marketing focus than others. One example of this is Hackney Museum. We’re working with Niti and her team to create a museum website that holds its own against other museums’ and tourist attractions’ online offer. To achieve this – with minimal additional effort – our front-end developer Emma has created a Hackney WordPress theme using the WordPress CMS as the back-end and the HTML components built for the Intranet for the front-end. This equips us with a wider suite of components from which to devise a visual, enticing design that will appeal to visitors.

We can re-use the WordPress theme over and over again, where needs require. And, in the spirit of open source, we’re seeking to submit it to the WordPress theme repository so other organisations can repurpose it at no cost.

Some of the third party sites to which we link continue to use ancient templates, which disjoints the user experience. Working through a schedule of updating them is a project in itself, however, we now have the UI toolkit to aid suppliers. Museum Collections and News are up next for reskinning. New suppliers should be given the toolkit during onboarding (with requirements included in contracts) and the design team, led by Joanne, can assist with this. 

The Comms team continues to embed Site Improve into its business-as-usual routine to great effect. Thanks to Iain and Alan’s sterling efforts, we are pleased to report that all four metrics of quality assurance, accessibility, search engine optimisation and digital certainty have surpassed the government benchmark. 

We’ve put Hotjar back on the site and the DevOps blitz has increased from 55% to 65% the percentage of users scoring the site at least 4 out of 7 stars. The 35% less than happy with the current sitch are often complaining about embedded apps not working; and we’re looking at how we can feed this back to services to fix. On that note, Behrooz Mirmolavi will be flying in shortly from GLA to talk about his role as a website data analyst, especially around Google Analytics and Hotjar. All Hackney staff are invited so get your diaries prepped for 10am on 30th January. Save your spot or miss out!*

*(You don’t actually have to save your spot, just turn up)

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