Phase 3 of Manage Arrears has come to an end 🙁
It has been a brilliant phase and we are proud to have Rents caseworkers onboard. The project has been left in great shape for the next team. The backlog has been neatly groomed and the business case is currently on the Digital marketplace
- Before the project closed, Richard from Made Tech and I met with our Product Owner and his team to close the project down. It highlighted the project’s challenges and achievements. It was a very good session and our Product Owner indicated that this phase was definitely a success.
- SMS Automation has now been running for four weeks now. Approx. 100 SMS have been sent, reminding tenants with low arrears to make a payment.
- During the last week of our project, we implemented the redesigned case details page, another quick win with a big impact. The redesign was inspired by the Single View and tested with users. It meets accessibility standards making case details easy to review.
- We switched on letter automation on 10/2/2020, for patches W2 and W3. 146 letters were successfully triggered and sent to Gov Notify since then automation has been running smoothly and over 300 letters have been sent with zero failures.
Switching on the automation of letters was delayed as the data warehouse didn’t work as expected when Manage Arrears was due to be switched on. Many thanks to +James Vowles and his team for getting it up and running within the week. As the system is highly reliant on the data warehouse, in the next phase it might be a good idea for the data warehouse to automatically notify Manage Arrears if it fails so automated communications can be temporarily held.
Many thanks to;
+Nick Prince, +Elaine Greeve, +Cate McLaurin, +Miles Alfold and +Alex Demetriou who have all added so much value to the project.