Creating a Job Description Register weeknotes – Week commencing 10/06/2019

Good afternoon all,

This week:

  • As part of one our User Research activities, we’ve contacted other councils to find out and understand their Job Evaluation process and how they store/manage their Job Descriptions. We have received a good response from the councils and they are willing to work with us. We’ll be collecting this information through phone interviews.
  • Ahead of these phone calls, we have prepared some questions to ask the councils with different scenarios: ownership, control, access, storage, versioning etc.
  • We have started working on the end of the discovery phase checklist to ensure we’ve met the objectives of a discovery phase. The checklist is based on the Hackney Agile Life cycle.

Next week:

  • We’ll analyse the information collated from other council and learn what they are doing better.
  • We will be working with Rahma Mohamed who will assess the work we have done so far from the service design point of view and provide suggestions on the next phase of the project.

Thank you for reading.

Manage Arrears Weeknotes: w.c. 10.6.2019

This week began with our Manage Arrears Service Standard Assessment, which took place on Monday. We met all standards, apart from two which were ‘Partially Met’. The critique received on these was valid and the recommendations for improvement will be taken on-board. The two partially met standards were;

Criteria 2 “Ensure a suitably skilled, sustainable multidisciplinary team, led by a senior service manager with decision making responsibility, can design, build and improve the service”.

Criteria 8 “Test the end-to-end service”.

I would like to thank all of our participants for their commitment, preparation and for really engaging during the session. A special thanks to Trish Hadden who stood in for our Product Owner at the short notice and many thanks to Faisal Gajia for joining the panel as our external assessor from Newham. Faisal mentioned it is nice to see organisations take time to review their products and services and that this is something he will share with Newham. The complete version of the assessment will be circulated shortly.

This week we also facilitated a Priority Scoring workshop with the Income Collection Team. The Income Collection team have a clear vision of how they would prefer their cases to be ordered and as a by-product, we identified a few extra opportunities for automation.

Bugs: Concerns were raised by +Rashmi Shetty’s team this week in relation to the congestion caused by the Income Collection API. It was affecting other services which were trying to query the DB such as production Repairs API. We arranged for Made Tech to refactor the code on Manage Arrears application and deployed it to Live earlier today.

This bug also had an impact on Leasehold Service sending their letters on Thursday. They are now due to complete their next run of approx 800 letters on Monday.

Next week: Our Manage Arrears focus is phase three’s business case.

Re-Engineering Hackney Content show and tell 14/06/19

Our show and tell focused on the feedback we’ve been getting from users via Hotjar (and how we are acting upon it); audience participation on merging Sports, parks and leisure with Health and wellbeing; our three-pronged attack for recruiting research participants; continuing excitement at developing a resident-friendly map of services; and working OneAccount better into user journeys. Flick through the slides at your leisure.

Submit My Planning Application weeknotes – Week commencing 10th June 2019

Hello all,

Welcome to Submit my Planning Application weeknotes.

For more general updates, continue to check our project site; showing all the great stuff we’re doing and key information about the project. Alongside the project site, there’ll be a blog post being released very soon.


Keith Gatt and Mac Kelany for working on the security on Submitting a Planning Applications. Thanks to them for their time and patience.

What we did this week

  • We’ve kicked off sprint 2 where our main focus is on accounts
  • Continued to work on the submitting form from front end to back end  
  • We’re working with the security team to ensure we meet the standards and protocols here at Hackney
  • Continued editing the schema, we’re still writing tests for it
  • In relation to the testing, we’ve completed 70% of it!
  • We’re implementing transactional emails using the GovNotify set up  
  • More information is being added into the form so that users can access and navigate on the ‘To Create a account’ page
  • We had a catch up with the development team to start to understand the Hackney environment and where the code will be deployed for live

What’s next:

  • We need to decide what URL our service can be accessed from
  • The planning ahead of the Service Assessment has kicked off
  • Our Show and Tell next week! Please attend to see our progress the team has made so far.  It will be on Thursday, 20th June ⋅ 1:30 – 2:00pm

What are we keeping an eye on?

  • Other planning projects that may impact on ours (namely the replacement of Northgate M3 with Tascomi for planning applications)
  • Other ICT projects that may impact on ours (namely the API factory which is re-engineering Hackney’s environments and development processes)
  • Progress on the Addresses API at Hackney as or project is dependent on this
  • We’ll be deciding on a date for the Service Assessment to take place


  • We decided to go with gov notify for our emails

Manage a Tenancy: Weeknotes w/c 10th June 2019

Three weeks left now before our deadline for shipping the digital service supporting Enhanced Tenancy Residents association (ETRA) – can we do it? To quote President Obama.

Lots going on as usual for Manage a Tenancy this week. The team has picked up some issues in one of our already products (Tenancy and Household Check) but have quickly rooted out the causes and come up with solutions. We’re in the process of test and are hopeful they’ll be in place for Monday.

Taking a moment – can you imagine even a few years ago – that we’d be able to find, isolate, fix and deploy a solution to an in-production server is just a couple of working days? We sometimes take this kind of thing for granted but the new ways of working and technology have totally transformed out ability to support our users.

At the same time the team is still working on deploying Initial Tenancy Visit. Our code is all in place but we’re still having some tricky issues with the complex technical infrastructure from the previous implementation of this service.

ETRA continues a-pace with good feedback from user-testing of clickable demos today. I’m looking forward to showing working code at our show and tell next week – which we’ll be doing at one of Hackney’s satellite Housing Officer locations.

Finally, I’ll be sitting down on Monday with a group of folks to start hammering out the business case for the next round of work.

Lot’s still to do – still quite a few challenges – but we have a good view of where we want to get to and how to get there.