Hackney Spacebank: Weeknotes w/c 13th May 2019

Five things you need to know about Spacebank this week:

Tested, iterated and tested again

We’ve been testing our prototype with voluntary and community groups who book library rooms. The proposed workflow is resonating with our users, and we are learning more about their expectations for payment. We’ve got some more work to do about making the process smoother for repeat bookers.

New faces at show and tell

It was brilliant to see some new faces at our show and tell this week. We tried hosting it in a communal open space at Hackney Service Centre. On the plus side it was light and airy, but the noise levels were high and participants were struggling to hear us at times. We hold the majority of our show and tells in the IT area, and this requires stakeholders to come to us. Interestingly, our new faces didn’t come as a result of a different location so whilst I’m glad we tried it, the cons outweigh the pros on this occasion.

The art of the possible

We’ve been looking at our tech options over the last week. We’ve got a dependency on another project and we are working together to understand how our work dovetails with theirs. The tech options are plentiful. What we need to be clear about is the cost vs benefit given the size of the current service. I’m mindful that articulating what we’re not going to do is as important as making the case for proposed changes.

A team is bigger than the sum of its individual parts

In the last couple of weeks, the team “as a unit of delivery” has hit their stride. The competence and confidence of the collective has really grown. What do I mean? I’m seeing connections emerging across the disciplines, organic conversations happening and skills sharing between makers. I’m also seeing team members get out of comfort zones, which suggests that we’ve been successful in building trust. All this takes time and investment. Look after your humans first and foremost!  

The finish line cometh

It’s bittersweet to be entering our last sprint. It’s exciting seeing the threads of our experiments, user research and service design coming together. We know we’ve got to make some tough decisions about what constitutes our MVP over the next couple of weeks. This is the nerve racking bit.

Manage Arrears weeknotes w.c. 13/5/2019

By Guy Whitfield

This week the Leasehold Services Team commenced using the Manage Arrears tool for sending their letter 1 and letter 2 service

charge arrears letters. An initial batch of 266 letters were sent. A low number of bugs were discovered concerned with address formatting and Gov Notify Status. These were addressed during the week.

This week the team also carried out sessions with the Leasehold Team and Product Owner to start understanding requirements for the next phase of Manage Arrears.

We undertook an Income Collection team user feedback workshop where we collected the feedback from our internal users and played this back as part of a ‘Show and Tell’ to our stakeholders across both the Income Collection and Leasehold Services teams.


  • The Leasehold Services team are using the tool and have sent 266 letters. The response from the agent processing the letters was “My god that was quick!”
  • We have been able to determine that processing time for a letter is approx 0.66s. Which is substantially faster than manually processing.


  • We have encountered a bottle-neck in processing between the Universal Housing system and our App. We will investigate this next week.

Next week, we will be working on the Manage Arrears backlog, preparing for the Service Assessment and

looking into the processing bottle neck.

Re-engineering Hackney Content: Show and Tell 16/05/19

See how happy everyone is?

Thanks to all who came to our Show and Tell this week. Our big news is we:

  • moved to WordPress API
  • launched five pages to live for Libraries
  • started to design the nagivation
  • added HotJar to gather feedback
  • started pulling together metrics

Dive into the details in our slides.

Extending Repairs Hub to RCC agents – Show & Tell 14/05/2019

The Repairs Hub (RCC) team has been working together in the Unboxed office on Fridays, which has made it easier for everyone to focus on user stories and making progress on key development tasks. Our work last week focussed on:

  • Integrating Keyfax, a response management software
  • Raising a repair under the RCC agent’s name
  • Integrating contractors’ diaries
  • Talking to the Neighbourhood Contact Centre team to understand if we could reuse some of their work to manage contact information.

We also had our show & tell on Tuesday 14th May, where we talked about all of the above and demoed some of the new features.

Weeknotes: Network redesign and implementation for webfirst project WC: 13/05

Where we are
We entered our sprint 6 – which is our last sprint of this information gathering and learning phase.

Last sprint: Sprint 5
Sprint 5: 30/04/19 – 14/05/19, our goal was to complete the setting up of all the exercises and activities that we had planned for our testing, learning and information gathering. So we ensured that the final parts of the test lab for testing new devices was up and running and the user surveys were all sent out to our users in in our test sites and begin to chase users to ensure we collate as much of the response as possible.

This Sprint: Sprint 6
This is our agreed and official last sprint of the learning, discovery and information gathering phase. The ultimate goal is complete all tests – network devices testing in the lab and in the user network; user experience and site analysis in preparation to enter our design and exploratory phase.

Looking ahead
The team is excited and enthusiastic about entering the next phase. a lot of learning has happened over the last 6 sprints, and we are keen to begin to interpret all the data that we have collated and start turning them into tangible, meaningful network design. We are bursting with the potential possibilities that we’ll uncover and and how we might make sense of all of them to satisfy our user needs and high level design.

What have we learned
Liked: We have enjoyed prompt responses from our various potential suppliers. All our potential suppliers seem to be enjoying working with us in an agile way.
Learned: We have learned that collaboration and knowledge sharing is indeed awesome! We have enjoyed collaborating in a multi-disciplinary team in achieving technical and non-technical tasks specifically around delivering and setting up network switches for testing in our lab and on the network.
Lacked: Our communication to the world outside our team hasn’t been as good as we would have like. So we’ll ensure that we are working with our product owner to ensure that we are telling the wider ICT and the organisation about the things that we are doing.

Everyone has been amazing. so special thanks to +Henry Lewis +Isaiah Oketola +Chidi Oko +Shafiq Ahmed +Gillian Newman +Mal Morris and +Lindsay Rex

Star of the sprint, will be shared between +Isaiah Oketola, +Chidi Oko and +Shafiq Ahmed for all the hard work including working out of hours to get our test sites surveyed and device testing all set up! You guys are really awesome!!!