Why we’re thinking about design principles

One of the most exciting things about joining the team in Hackney has been hearing colleagues express their interest and enthusiasm for working in new ways. We’ve got lots of ideas of what can change and how we can improve things. But as we embark on this journey, it’s important to understand why we’re doing things.

Russell Davies, the former strategy director of the Government Digital Service came to Hackney this week to talk to us about the GDS design principles. These emerged as the team started to develop its ways of working. He described them as a formulation of a culture and attitude that was already emerging, but also how they served as ‘super rules’ which weren’t “owned” by any particular department but which still required compliance (the service standard and control of the gov.uk domain were other key parts of the jigsaw).

Intriguingly, Russell also urged us to not necessarily adopt design principles, but to consider our manifesto, playbook, or new form of statement. He also regretted that they hadn’t iterated the principles after adoption.

We had a brief set of discussions at tables during the event. Whilst it would have been great to talk for longer, the time-limit perhaps created the sense that we were starting a conversation. As we are on multiple sites, we’re doing that virtually, in the first instance – for all I’d prefer to be able to visualise it in a common space, it does at least mean that you can follow our thinking.

The work will need to grow organically – but as Russell said, we also need to make sure the end product is high quality. ‘Use a designer and a copy editor’, he urged. Watch this space!

 

Becoming HackIT

I was super-excited when I arrived in Hackney. But I was also conscious that I knew relatively little about the ICT service. In the first few weeks I met lots of colleagues who were also excited to work in ICT for the council – but few people outside who knew much about what we were doing.

In my last job, in Buckinghamshire, I blogged about our work, and ran a weekly email newsletter to talk about what we did that week and what we would do the following week. But in a bigger service, and with high profile leaders like Rob Miller, I wanted to be part of a wider conversation. If we all talked about our work, we’d capture that excitement and potentially showcase the service better as a place to work.

If we called the blog ‘digital’, it may have seemed like it was just for some parts of the team. That would’ve been a mistake: the work of the infrastructure team, for example, is critical to changing our service – making it more flexible and responsive.

We canvassed ideas for a name from the team, and then put a shortlist to our Cabinet portfolio holder: Mayor Glanville. He chose HackIT – Digital change for everyone. It was great to choose a name that captured the mentality that we’re developing (Hacktivism as a force for good) but also made a clear commitment that this isn’t technological change for the sake of it, or the responsibility of a single team, but a collective effort to deliver change for everyone.

Here we are!