Where are we?
We are four weeks into our discovery phase and we are on target of the scope. We have interviewed just under 50% of our selected participants, including users from HR policy, corporate property, security, payroll and facilities management parts of the organisation, people who collate, process and report on people data within the organisation.
Some strong themes have already started emerging, confirming some of the things that we identified as possible problems with the way people data is managed in the in the council.
Themes around data quality, data sources, system processes and reporting are some of the strongest themes emerging.
How we do it
We strongly believe that user research is a team sport, so to ensure our collective learning, through this discovery phase, we have a “wash-up” session after each research interview. This involves the research interviewer(s) playing back from their notes and recordings, all their findings from the just concluded interviews, to the entire team.
We are enjoying working in this way because it means that we are all always on the same page in our learning journey on this project and also able to offer, each one of us, our views on what our users might be saying.
The next few weeks will be exciting as we draw discovery to a close and prepare to enter exploratory phase.
We have also kicked off the process of recruiting a service designer to join the team. Fingers crossed, we’ll be welcoming someone in a couple of weeks.
Special thanks to everyone who has given us their time throughout this process and particular thanks to our awesome participants. We value all that you have helped us to learn.