This week has been quiet for Manage Arrears.
The Leasehold team continue to use the bulk sending tool. They run another batch of letters this week. No bugs or concerns were reported or highlighted during the runs. It is rewarding to see the snags settling, the team independently using the system and less support required to process letters.
Over 1000 service charge letters, with a value of over £1,000,000, were put through the system in 3 minutes!!!! Of the 1000 letters, only 4 failed to meet Gov Notifies validations and were manually printed and posted. We already have a task in our backlog to rectify this, by moving the address lines up slightly.
The Income Collection team were shown how to set up templates within Gov Notify so they can make use of Gov Notify for SMS rent campaigns. Feedback was that it is easy to use.
Next week: We plan to investigate how entries recorded in the arrears action diary via the APIs effect Universal Housing.