Licensing a Rented Property: Weeknotes w.c. 22/7/2019

Project: Property Licencing Software Metastreet

The property licencing software, Metastreet, has been in place for almost one year now. It is providing Agents and Landlords with a way to complete online property licencing applications and a way for back-office staff process these.


Recently, we have experienced a few challenges with progressing some of our development features/bugs and there have been a few deployments concerns. To address these Metastreet has agreed to provide release notes for each deployment and assured us that they are reviewing and testing their coding before releases.

To help ensure our bugs/features are being prioritised correctly, over the past few weeks, we have been working with the PSH team to review and update our Metastreet’s roadmap. This week +Guy Whitfield ran a well-received workshop with the PSH team which mapped the process before Metastreet was introduced, and the new existing process post- Metastreet. It encouraged the team to see the differences and shared their Likes, Lacked, Learnings and Longings.

It highlighted, that although the Metastreet software enables applicants to apply and pay for a private sector licence and for the team to issue licences, there are a number of workarounds that officers are doing to make the system’s workflow work well for them. These gaps will feed into the roadmap which we plan to follow-up with the Metastreet providers.

What’s New….

In addition to the above we now have a local government Metastreet user group. The first official meeting is on 5th August 2019 and involves Islington, Waltham Forest, Haringey and Slough. The aim is to share and identify common challenges to help build a better service.

Next week, Metastreet are due to release a new major enhancement will allow officers to issue invoices and refunds. It will make the reconciliation process a lot more easier for the team as Metastreet’s report should match Stripe’s output.

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