At Hackney we are working hard to provide our residents with digital services that are so good, people prefer to use them. By harnessing the power of digital technology, data and service design it is now easier than ever before for Hackney residents to check their rent accounts quickly from their mobile phone, get support to find opportunities for employment and skills development, access the Council’s help to reduce the risk of homelessness, and find opportunities to provide a foster home for a child.
This is just the start and there is much more that we want to do. We believe firmly in working with our residents to co-design our new digital services and we also believe in the importance of working collaboratively with our colleagues in other councils so that we can share the benefits of each other’s work and deliver progress together more quickly and at lower cost.
Much has been written and said about how digital collaboration in local government should be done. Suggested solutions range from formal shared services, where councils come together through joint structures, through to less formal joint working across councils based on identifying shared opportunities. The challenge is to make sure that we can continue to respond to local needs, minimise bureaucracy and set a clear and purposeful direction that will deliver at pace over the medium and long term.
We welcome the new Local Digital Declaration (http://www.localdigital.gov.uk/declaration) and we believe that this sets out principles that are consistent with our values in Hackney. We are pleased that this is being developed in partnership with councils across the country, not imposed from Whitehall; we support the focus on service design, digital skills and the underlying technology foundations that need to be in place; and we share the commitment to open and collaborative working across the sector so that we can learn from one another.
We also calling on our current and future suppliers to commit to the principles in the Declaration. From our experience in Hackney we have seen how working with innovative digital suppliers can help us deliver exceptional results and we know that their expertise can also help us develop our in-house skills for the longer term. We need to work with suppliers who will adopt the best of modern digital technology, commit to open standards and can demonstrate their ability to deliver services of the standard that our residents rightly expect. You can read our open letter to suppliers here: http://hackit.org.uk/work-with-us/suppliers/an-open-letter-to-suppliers.
We are looking forward to playing a full role as part of the local government digital community to help realise the vision set out in the Declaration and we are confident that this will benefit our residents in Hackney as well as citizens in other areas of the country.
The Mayor of Hackney sets out our commitment in this video: