Improving the Repairs hub – 8th November Weeknotes

This is the final weeknote of our intensive 4 week project to address the most pressing issues facing Repairs hub users (last weeks note is here).

The avid readers amongst you will know that colleagues from HackIT, the repairs contact centre and Unboxed have been working together to improve the Repairs Hub application based on feedback that’s been gathered from users since March 2019.

This last week has been all about code code code. Igor from Unboxed joined us for 5 days in which we have been writing, testing, approving and deploying code regularly.

kitten fist bumping

Monday saw us move hosting from Unboxed’s Heroku to Hackney’s. Thanks to the wider Hackney and Unboxed dev teams for supporting with this.

Tuesday saw the team develop and get flags for new builds onto dev and Hotjar onto the NCC staging environment (thanks to Emma Lewis from the NCC CRM team for progressing this so fast). Bukky also put some revised error messages to live.

Wednesday was busy; Hotjar went live on NCC CRM and we verified feedback was coming through as expected (it was, hooray). Address and contact alerts went onto dev for approval and Bukky put more error messages live.

Thursday was a day of approvals for Barnes. New build flags, contact alerts and address alerts were all approved and deployed to live. Barnes, Bukky and Igor also agreed what the minimum viable product for caller notes was in the time remaining (show the name of the agent adding and the date the comment was added).

Friday has been our final code push to show agent name and time/date of comment on the front end get approved and deployed to live. The final error messages went to live and we also gave our final show & tell. Thanks to all who attended and fed back to us on how you think we’ve done

happy child walking

All in all, each one of the four weeks has been a success. We’ve addressed the highest priority feedback and made improvements for users and residents. Our colleagues from the repairs contact centre have enjoyed working more agile and we’ve built really good working relationships. We achieved one of our stretch goals in our final sprint and have gathered even more insight form users to build a more holistic view of what is important to focus on next.

We’ve been brutally honest about what we can achieve now and what we’ve ear marked as the next thing. The job isn’t done yet, and we know it, so watch this space!

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