Hackney Spacebank: Weeknotes w/b 15th April

As it is a short week, here’s three things you need to know about Spacebank

Putting aside niggling doubts
When someone wants to do “a thing” and needs somewhere to do it, what’s their first step? We did a Twitter poll this week to find out the answer as well as some guerilla research at Hackney Central Library.

We found that that the vast majority of people turn to Google as a starting point. A significantly smaller minority of people would ask a contact or visit the Council website. This nugget of information will shape how we construct our user journey.

Shifting our focus
In this phase of the project we are looking at how people access and book space at libraries. We’ve found out that of our three user groups it is voluntary and community organisations who are most likely to book library rooms for meetings or training.

Why is this important? Up until now we’ve been focused on a different set of users – resident groups. Despite some excellent contacts from colleagues and ruthless detective work from Sam Whitlock and Winston Mullings this group is very difficult to reach. Combined with the new information about library bookings and a review of our Discovery findings we’ve decided to shift our focus onto voluntary and community organisations.

This is a larger, more accessible, group with almost identical needs and pain points to resident groups. The key difference is that residents groups experience the difficulties more acutely because of a lack of time and resources. Our assumption is that if we improve access to library space for groups who use space now, we add value to a larger number of users quickly and we could help a brand new audience (resident groups) access library space in future.

Having more conversations
This sprint has shown us again the value of having good quality conversations early and frequently. It can be hard to challenge the ideas of others and to be open to other ways of seeing things. The team has handled this with honesty, good humour and integrity. We’ve agreed steps to make sure this keeps happening in a positive way. We’re changing the way we organise sprint refinement (a planning exercise) and how we use Trello cards (a way of tracking the granular work we do each sprint).

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