We crossed the finish line! We wrapped up our prototype phase this week.
This culminated in a workshop with library colleagues. They are the internal users of the service we are building. It was incredibly valuable to be able to capture their experiences, identify their needs and hear their frustrations. They validated a lot of what we had learnt already (phew), as well as filling in some gaps in our knowledge. Joy our service designer worked incredibly to pull the workshop together and did a great job facilitating a lively discussion.
In our retrospective on Wednesday, we looked back over the last 10 weeks. We used a journey map, populating it with key activities from each sprint, mountain top moments and pain points. We prioritised the highs and lows, and identified what we could do to improve as a team going into build.
Here’s a flavour of our peaks and pits:
- Trying out different types of user research methods and tools
- Having conversations that changed the direction of our work
- Healthy debate about the pros and cons of user centred design and agile
- Recruiting research participants was time consuming
- Hard to engage stakeholders consistently
- Work felt reactive and hard to achieve in sprints
Coming up next week…
We’ll be doing a show and tell on Wednesday – focusing on the new user journeys and revealing our MVP.
Our service assessment is on Friday. We look forward to welcoming Kate McCaul from Acas and Guilia Merlo from Cancer Research UK, who will be our external assessors.
And finally, I am very relieved that there are no more bank holidays to mess with my sprints until August. Bah humbug!