Last week Sam kicked off our usability research and started out by piloting the research with an internal booker on our Select a room and Room Details pages. Results from the test run prompted some minor changes to current scenarios and some content. On completion of those changes Sam carried out the research again but this time with four external participants. To make the most of the session Sam set up Google Hangouts to allow some of the Spacebank team to observe the research from another room and take notes, this was also opened up to the wider ICT staff who were welcome to observe and take notes also. On Monday we went through the top things that came out of the decisions and thought about what further changes we might be able to make.
ALSO, due to the level of work and effort Sam put into the user research prep and the session itself, he was voted star of the sprint by the team. Well done Sam!
This week, to keep adding value to users each sprint, we managed to put our Community Halls landing page and enquiry form live, which you can take a look at here: https://hackney.gov.uk/community-hall-hire. This left us with only one story incomplete at the end of our sprint. Go team Spacebank!
We have another round of user research booked in for next Friday where we will be testing the changes we have made. We will also be seeing how our new libraries booking form page, booking reservation page and booking reservation email meets the needs of users. This time around we will also be inviting our library stakeholders to come and observe the process and feedback.
Onwards and upwards for Spacebank!
NOTE: We will be holding our next show and tell on Tuesday with a strong focus on user research so please come along if you have the time and want to find out more. (Tuesday 11th February at 11:00 am (HSC Fourth Floor).