Thanks to everyone who came to the final show & tell of the Gas Safety
Check Certification Discovery project last week, and specially to the product owner Judith Morrison (and proxy PO Chris Chukwura) for all their help throughout this interesting piece of work.
The goal of the discovery phase was to to identify and seize opportunities and costs of improving the experience and process for managing gas safety certification in Hackney.
After 5 weeks of intensive work, we are now better able to understand the problem and the service. MadeTech and FutureGov gave us an insightful presentation that included the outcome of their user research, business analysis and technical discovery. Together with some great ideas thrown by the audience during the show & tell, we can see the opportunities ahead of us, the actions we can take to realise them and the value they could add.
Have a look at the slides.