Extending Repairs Hub to RCC agents – Show & Tell 14/05/2019

The Repairs Hub (RCC) team has been working together in the Unboxed office on Fridays, which has made it easier for everyone to focus on user stories and making progress on key development tasks. Our work last week focussed on:

  • Integrating Keyfax, a response management software
  • Raising a repair under the RCC agent’s name
  • Integrating contractors’ diaries
  • Talking to the Neighbourhood Contact Centre team to understand if we could reuse some of their work to manage contact information.

We also had our show & tell on Tuesday 14th May, where we talked about all of the above and demoed some of the new features.

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