A leisurely 10am start or it would have been if I didn’t have to have two long calls explaining to interested parties, about how they’ve missed the boat for this week but can still be involved in taking this forward – not that we have a real plan as yet but just a very lot of interest. A couple of the team had last minute problems and sent a substitute, this may have been a problem but in fact turned out for the better giving a wider view. Some of the focus now on Policy with a little more movement towards the consultation and general user inclusivity was good to see. This balanced against the Development Management planners whom naturally tended to focus a little more on their case management and getting the application through the process.
The Four-Step Sketch. Now this was a strange one, an ideation session starting with:
Step one: Notes – a review of the yesterday’s work. We spent a good amount of time to reviewing in detail all the components and took note of the best bits we liked, those we thought we should pursue and those which could be expanded upon. Once we’d finished reviewing the the process map with all the sticky tabs and the consolidation of ‘How Might We’ ideas and the lighting demos we had a consolidated set of notes to build our sketches upon.
Step two: Ideas – was a private summarisation of the notes into coherent sentences with a few rough sketches done in silence for another twenty minutes.
Step three: Crazy 8s – The Crazy Eight process, crazy due to the time restriction. Only 8 minutes to write down eight of your best ideas with a mix of words and sketching. Then another 8 minutes to elaborate on our favourite idea.
Step four: Solution Sketch – the three stages of the favoured process were sketched out with corresponding plain english explanations.
Working in isolation is to ensure the the stronger characters and senior leaders don’t steamroller their ideas through. The whole process was like being back at school doing a test under pressure, no doubt compounded by the tight deadlines for each stage and handing in our papers at the end.
Returning from a quick break, our sketches were artistically lined up gallery style. At this point they were still anonymous, we then took 10 sticky spots and went round putting them against the part of the sketch we liked or against the title if it was generally good. Once all the sticker were gone we in effect had a heat map of good ideas. The Scrum Master gave a quick synopsis (speed critique) of each and gave the artist had chance to explain their view. We then put our big sticky spot against our most favourite single aspect a further emphasis on the heat map. The good ideas were consolidated into themes \ options to focus our prototype upon. The lesser ideas were sidelined and the main ideas consolidated.
Decisions Decisions. All the notes, demos, and sketches, pretty much a day and a halfs work was whittled down into a few key themed ideas to take forward to the prototype stage. Data, policy and tracking seemed to be cross cutting, so two lead ideas came to the forefront: Community Engagement and Submissions and Processing. We the split into two balanced groups to take these ideas into a form that could be presented – basically a magazine front page later to be used to ‘sell’ our Idea the the other team, some decision makers and some experts not involved in the day to day sprint.
First show & tell. After the idea was presented, each group would critique the others work also in attendance were some external experts @realnickperry our Hackney Planning Forum representative and @daviddurrant a Business Analyst from the GLA. as part of the feedback process we received a whole whiteboard of feedback which included what they liked, disliked and other considerations we might like to take on board. The prototypes decided by the iterative cycles and collaboration further matched the process we set out to improve i.e. Submission, Viewing and commenting. Finally a quick retrospective and run through the plan for Wednesday. And time to break for the day.
Coming next: Wed 28th episode 4: It’s actually happening – Wednesday
Detail schedule for day 2 (Tuesday)
Tuesday 28th November – Ideation and initial sketching
Goal for the day: Allow for individual ideation and sketching, deciding on the ideas that will be executed
Coffees and networking
Presentation/plan for the day
•Recap, especially the HMW
The Four-Step Sketch.
•Explanation of the exercise
Group critique and unpicking through 4 approaches:
•Maybe later vs. winners
•Discussion about how many ideas we want to elaborate on
•Formation of groups
Ideally this will not take the full time – but just in case…
Headlines and key info needed to convey ideas
•Planning Mag exercise for the selected projects (teamwork with UX/Service Designer)
Show & tell for the extended team
•Sharing / feedback session invite experts to critique
Opportunity for external people to drop in (remote not possible)
Retrospective: what do we know, what more do we need to know, what do we prioritise tomorrow?
Tuesday session close