Re-engineering Hackney content: Weeknotes 23 April

Short week so we’re opting for bullets so you have time to read them:

– Populated most of our first section in Contentful
– Adapted test-driven development practices to hone the process of content population
– Designed the contact block and started to look at mapping with Liz Harrison’s team to make sure users can physically get to where they want
– Deconstructed OneAccount to ensure its user journeys are optimal
– Integrated Jest for automated testing and piloted an alternative to Circle CI for builds
– Looked at the site hierarchy to see if we can reduce from six levels and the simplify navigation (we can)
– Got a little over-excited about Find My Nearest

Next show and tell is Thursday 1 May.

A Novel Approach to the Service Assessment, HackIT

We used different tools to track our path towards the digital service standard so that we could more widely share it.

In the spirit of transparency and openness, we approached our Service Assessment with the intention of sharing it widely with Hackney and beyond. To this end, we applied a different approach from the document-led method so far employed at HackIT for our Digitising Neighbourhood Contact Centre project.

Instead, we created a website that describes fully our service and process; and an associated Trello board that maps each of the 15 standards to the relevant evidence on the website. Our assessors could prepare for the Big Day in advance by referencing both of these tools. And, during the event, notes and recommendations could be added to each standard on the Trello board directly and contemporaneously.

We also wanted our assessors to have a view of the entire service and not just their specific area of expertise. So we ran the event in-the-round and all the assessors could then learn about all the standards rather than dispersing in clusters to discuss their area of expertise with one member of the team.

We’re aiming to have five service assessments completed by December at HackIT and will be holding a retro to see what works and doesn’t from the different methods we’ve applied so far. One size does not fit all and, even if it does, it’s sometimes good to mix it up a little.