Phase 3, Sprint 5
There has been a big drive for us to focus on delivering the Letter Before Action to the Leasehold Services Team this sprint. This epic is taking slightly longer than planned to finish. The Leasehold team will be able to use the MVP shortly. Our developers just need to add the Hackney logo to the letter and the functionality for it to write back to the arrears action diary in UH. This is at the top of our sprint backlog and due to be done imminently.
- This week we delivered a great show and tell. One of the best so far, as there was a lot of engagement from our stakeholders.
- Ben and Richard have done a great job getting google auth ready for Manage Arrears. It is due to be launched next week. Because it is such a big change and will directly affect all caseworkers using the Manage Arrears system, we have scheduled this in, so our developers will be onsite and be readily available in case of any problems. There is a lot of value in this functionality as;
1. Rent’s caseworkers will be able to see cases linked to their patches in their worktrays.
2. We can start checking to see if the prioritisation work we have done to date is working as expected with uptodate real cases.
3. We can provide access as mentioned last week to our product owner to test the system.
The proof is in the pudding … so watch this space.
- We launch Google Auth
- We will be having an Estimation Affinity session to help us think about what could potentially be built in the next phase
- We will be fine-tuning the LBA for caseworkers to start using
- We will start to set up Letter 1 and Letter 2 for the rents team within the system in preparation for automation
Phase 3, Sprint 4
What have we been doing this week:
This week the team have been focusing on providing Leasehold Services with the ability to download the Letter Before Action (LBA) from the Manage Arrears system. It has been slightly challenging because the current set up with Gov Notify is tightly coupled together with various functions within the system. The team are very close to finishing this task. They have also been working on implementing Google Auth.
Joe Bramwell, our UI/UX expert carried out some research around how Legal caseworkers use UH Documents. We recognise that this is an extremely important feature for caseworkers and if this need can be addressed, it would greatly reduce officers reliance on UH. The purpose of this task was to find out how documents are used by caseworkers so that we can understand how to implement a version of this functionality in the new application for a future phase. Also, to see if there are any opportunity for innovation.
What is planned for next week:
We plan to continue working through our sprint tasks which includes;
1. Generating the LBA letter
2. Building the ‘Timeline’ view
3. Displaying the court date
4. Switching to Google Auth
5. Separating Leasehold Services from Income Collection within the system.
At the end of this sprint, we will look forward to providing our Product Owner with the opportunity to personally use the Manage Arrears product in ‘Patches’, with all of the newly completed features to date and share his feedback on the MVP.
Phase 3, Sprint 4
Sprint 3 concluded on Thursday and we are now almost half-way through our project. Our focus is on working towards getting Income caseworkers to use the Manage Arrears systems as soon as possible.
Highlights of the week:
- The team have received positive feedback from our Income Collection (Rents) stakeholders with regards to the product’s progress.
- +Dermot Deegan, one of Income Collection’s Team leaders, is embracing his role on the project team (Great job, presenting at Show and Tell :))
- Adding a filter to the system to enable caseworkers to work in Patches.
- Testing Environments – Our development team are finding testing quite challenging due to none of the test environments being the same. We have a plan to do a time-boxed technical debt spike in Sprint 5 to see if we can find a solution to overcome this problem.
- Competing priorities – We have two competing priorities for our delivery over the next week. These include enabling the Leasehold Team to use the bulk sending tool to send their Letter Before Action (LBA) and working on the ‘Timeline view’ for the Income Collection caseworkers. The work has been divided up between the team and our morning Standups will be particularly important next week for capturing progress updates to share to key stakeholders.
Next week the team will be working on:
- Providing Leasehold Services with the ability to download their LBA’s from the Manage Arrears system
- Adding the ‘Timeline view’ to the system for Income Collection so we can do usability testing with real data
- Implementing Google Auth
- Allowing the system to recognise the difference between Leasehold Services and Income Collection (this is part of our roles and permissions workstream)
Phase 3, Sprint 3
The Manage Arrears team is keen to start delivering value as soon as possible. We are making good progress towards achieving Phase three’s objectives.
Highlights of the week:
- Our Dev Team completed all jira cards within Sprint 2. 🙂
- Dermot and I had a great sharing session with Islington Council’s Integrated Service Manager and Head of Income Collection. They were intrigued by our Agile project management approach and impressed by the way were are iterating our product to meet users need. It was an insightful meeting that ended with them agreeing to be assessors for Manage Arrears’ next service assessment which is due to take place in late November.
- Usability testing with the income collection team. Joe and Richard created a really good prototype which will add value to the Manage Arrears worktray before we even complete working on the prioritisation adjustments. The testers liked it and it is so effective and easy to use that even our guests from Islington Council were asking each other ‘Can our system to that!’ Our developers are implementing this sprint.
- Resolving the view for caseworkers to access transaction and the action diary is proving to be tricky. This is a very important feature for caseworkers and our team want to get it right to encourage and support their usability needs. We are due to deploy the most recent adjustment today.
- The developers will be converting Leasehold Service ‘Letter before action’ into HTML.
- The developers will be working on integrating the fields from UH into the letter so it can be generated within the Manage Arrears system.
- Patches are due to be embedded in the system. This is exciting because it moves us closer to getting the income team using the Live system.
Phase 3, Sprint 2
Last week, the Manage Arrears team focused on delivering our sprint two objectives. This included adjusting the prioritisation scoring. They will continue to work on this most of this week.
Highlights of the week included;
- A very productive meeting, with the Product Owner and key Leasehold Services stakeholders. During this meeting, we reviewed the objectives of our current phase (phase 3), discussed and agreed the prioritised backlog for sprint 3. Sprint 3 is set to be an exciting sprint because the tasks due to be introduced move us closer to getting more caseworkers using the Manage arrears system. We also started discussions about features for the next phase.
- Working with the team from Made Tech’s office and attending a Learn Tech session hosted by Barry Anderson was the second highlight of the week. As a non-techie, I was slightly wary at first. But, it was great to have an opportunity to learn something new with the team. The session I attended was “How to measure team happiness”. I learned why it is important to have a happy team, a few techniques on how to measure happiness and factors we have control over versus those we can influence to encourage a healthy, happy team.
- The Product Owner and I will be meeting with Islington Council’s Income Manager to talk about our project and lessons learned etc.
- Show and Tell (Thursday 10th Oct @10:30, 4th-floor HSC, in the standup area)