At Hackney we are working hard to provide our residents with digital services that are so good, people prefer to use them. By harnessing the power of digital technology, data and service design it is now easier than ever before for Hackney residents to check their rent accounts quickly from their mobile phone, get support to find opportunities for employment and skills development, access the Council’s help to reduce the risk of homelessness, and find opportunities to provide a foster home for a child.
This is just the start and there is much more that we want to do. We believe firmly in working with our residents to co-design our new digital services and we also believe in the importance of working collaboratively with our colleagues in other councils so that we can share the benefits of each other’s work and deliver progress together more quickly and at lower cost.
Much has been written and said about how digital collaboration in local government should be done. Suggested solutions range from formal shared services, where councils come together through joint structures, through to less formal joint working across councils based on identifying shared opportunities. The challenge is to make sure that we can continue to respond to local needs, minimise bureaucracy and set a clear and purposeful direction that will deliver at pace over the medium and long term.
We welcome the new Local Digital Declaration (http://www.localdigital.gov.uk/declaration) and we believe that this sets out principles that are consistent with our values in Hackney. We are pleased that this is being developed in partnership with councils across the country, not imposed from Whitehall; we support the focus on service design, digital skills and the underlying technology foundations that need to be in place; and we share the commitment to open and collaborative working across the sector so that we can learn from one another.
We also calling on our current and future suppliers to commit to the principles in the Declaration. From our experience in Hackney we have seen how working with innovative digital suppliers can help us deliver exceptional results and we know that their expertise can also help us develop our in-house skills for the longer term. We need to work with suppliers who will adopt the best of modern digital technology, commit to open standards and can demonstrate their ability to deliver services of the standard that our residents rightly expect. You can read our open letter to suppliers here: http://hackit.org.uk/work-with-us/suppliers/an-open-letter-to-suppliers.
We are looking forward to playing a full role as part of the local government digital community to help realise the vision set out in the Declaration and we are confident that this will benefit our residents in Hackney as well as citizens in other areas of the country.
The Mayor of Hackney sets out our commitment in this video:
We’ve been thinking hard about how we can best make sure that we have the skills that we need to help Hackney continue to improve the services we provide for our residents and businesses.
Having an in-house ICT and digital team means that we can be lower cost, more agile and service focused, and can avoid wasting time on contract change controls when we need to respond to the changing environment we work in. But to make this work well it’s critical that we invest in our people’s skills and learning, and that we plan for the longer term. We are also acutely aware of the importance of encouraging more diversity in the technology sector and see ourselves as having an important role to play in that.
Part of this is putting in place well thought out training opportunities for our teams, including having our people work alongside the expert agencies who are helping us deliver a wide range of exciting projects so that we can learn from them. Getting our training approach right is a priority for us and something we have committed to as part of the restructure that we completed recently.
Another key component of our workforce strategy is using apprenticeships to bring in our next generation of skilled people. We also think this will help us to keep our thinking fresh across the whole service by bringing in new ideas and understanding.
Hackney have had a long standing commitment to offering apprentice and trainee opportunities and we are building on this by taking advantage of the opportunity presented by the apprenticeship levy. We’ve now created 18 new ICT and digital apprenticeships (based on level 3 and level 4 accredited apprenticeship qualifications) across a range of roles covering:
Development and integration
Digital service design
ICT infrastructure engineering
This represents more than 10% of the posts in our team and we think that this will be a really big step forward for us. We start the recruitment to these roles on Monday 18 June and we expect to have our apprentices joining our team after the summer holidays.
Doing this in Hackney is particularly exciting. The borough’s schools have had an amazing transformation and now count among the best in the country. This gives us a great pool of local talent and skill to draw on and we hope that having the opportunity to contribute to improvements in their local borough will be something that makes our roles an attractive proposition for local young people.
Hackney also has a thriving tech sector with world leading business (large and small) based in the borough. On Monday 11 June we invited local employers to meet with us and discuss their ideas for ways that we can make our apprenticeships a success. Lots of really good suggestions were put forward, including:
Making sure that apprentices are given specific projects to deliver so that they can build their own personal portfolios of experience
Supporting our managers with the skills they will need to manage people who are at an early stage of their careers and have limited experience of the workplace
And also a willingness to work together in future to share ideas and look for further opportunities for us to work together
We’re really looking forward to getting our digital apprenticeship programme started and working to deliver great results for the apprentices and for Hackney as a whole.