Revitalising the Hackney Intranet: Final Show and Tell – 13-2-20

Thank you to those who were able to attend our final Revitalising the Hackney Intranet project show and tell yesterday. For those of you who did not get the chance to attend, or would like to take another look, I’ve attached the slides here!

What we covered:

  • Migrating intranet content from Goss to WordPress
  • Making the intranet available outside of VDI
  • Making the intranet available on mobile and tablets
  • Meeting Public Sector Accessibility requirements
  • Creating a WordPress theme

If you have any questions or comments, please get in touch.

Thank you,

Hackney Spacebank: Weeknote, w/c 3.2.20

PAST

Last week Sam kicked off our usability research and started out by piloting the research with an internal booker on our Select a room and Room Details pages. Results from the test run prompted some minor changes to current scenarios and some content. On completion of those changes Sam carried out the research again but this time with four external participants. To make the most of the session Sam set up Google Hangouts to allow some of the Spacebank team to observe the research from another room and take notes, this was also opened up to the wider ICT staff who were welcome to observe and take notes also. On Monday we went through the top things that came out of the decisions and thought about what further changes we might be able to make. 

ALSO, due to the level of work and effort Sam put into the user research prep and the session itself, he was voted star of the sprint by the team. Well done Sam! 

PRESENT

This week, to keep adding value to users each sprint, we managed to put our Community Halls landing page and enquiry form live, which you can take a look at here: https://hackney.gov.uk/community-hall-hire. This left us with only one story incomplete at the end of our sprint. Go team Spacebank! 

FUTURE

We have another round of user research booked in for next Friday where we will be testing the changes we have made. We will also be seeing how our new libraries booking form page, booking reservation page and booking reservation email meets the needs of users. This time around we will also be inviting our library stakeholders to come and observe the process and feedback.

Onwards and upwards for Spacebank! 

NOTE: We will be holding our next show and tell on Tuesday with a strong focus on user research so please come along if you have the time and want to find out more. (Tuesday 11th February at 11:00 am (HSC Fourth Floor).

Hackney Spacebank: Weeknote, w/c 20.1.20

Peaks and Pits – or rather Pit and Peaks this week

This week’s week note takes inspiration from our Monday morning stand-up where each member of the team talks about their peaks and pits of the weekend- a nice way to get the week started.

‘Pit of the week’

Our sprint planning sessions have highlighted some holes in our user stories which we would like to resolve as a team, but, unfortunately, it has been proving impossible to get everyone together at the same time to work on this. Thankfully, Richard has managed to find some time with the majority of the team next week, so fingers crossed by Monday we’ll have those holes filled. 

‘Peaks’ of the week

Moving swiftly onto the peaks of this week which I am glad to say outweigh our pits! 

*Still acknowledging that our pits have, and continue to be, key to our learning and development of the project.*

Interim Payment Solution

We have developed an interim payment solution for libraries. As part of this work, we have created an email template which will be used by libraries to request payment. We have influenced as much of the wording on the interim payment solution as possible, which includes automated emails received by bookers and libraries staff. We have also developed a mechanism to get feedback from said users around the solution to help inform the development of our integrated payment system in the future. We await the green light from libraries, but we remain hopeful we will have this live by the end of next week. 

Community Halls 

On the Community Halls landing page, Eleanor and Junior have included a more comprehensive copy to give visitors all of the information they need to find out what our community halls service can provide for them including information on pricing, hall hire times, accessibility and facilities.

The enquiry form has been improved by employing best practice form design to offer a way to open a meaningful conversation between the service and the customer, allowing customers to have their questions answered and their needs met.

Overall, the project is progressing nicely and we are adding value every few weeks, doing small bits to help shape bigger work. 

‘Peaks and Pits’

Hackney Spacebank: Weeknote, w/c 09.12.19

Three things you need to know about Spacebank this week:

Our first build Show and Tell went off without a hitch

Philippa, Richard, Sam and Eleanor did a fantastic job presenting the first Show and Tell for the Spacebank build phase earlier this week. They talked about the work we have been doing in the last couple of sprints, building on Philippa’s note last week.  Check out the slides from the Show and Tell.

Starting point for our users

We have also spent the first half of this sprint looking at what the start of the service might look like for a user. The challenge for us is that in order to meet user needs, we have to provide a great searching and viewing experience for users with different levels of need and awareness, as well as a seamless booking and transactional experience. 

This makes having a single service start point (as per GDS guidelines), tricky as it provides a poor user experience.

So, we’ve identified three starting points for our MVP:

  1. Users who know that there is a meeting room available in Dalston Library and want to find out more about it, and so visit the Dalston Library page on the Hackney website
  2. Users who know that there are meeting rooms available in all Hackney libraries and want to find out more about them, and so visit the libraries landing page on the Hackney website
  3. Users who don’t know that any library rooms are available to hire so carry out a general search on Google along the lines of ‘Hackney meeting rooms for hire’

Users taking any of these three routes will all undertake the same transactional steps if they decide to book a meeting room, so in this sense they will all start the transactional element of the tool from the same place. But in order for us to serve them the most relevant meeting room information, we need to cater to their different starting points. 

Light at the end of the tunnel for our dev worries…

And to end on a higher high we are in the process of crossing our front end dev hurdle, with the hope that we will have a new dev with us in the New Year. *Yay* Keep your fingers crossed for us! 

This will lead us down the path of developing components for the pages, as at the moment we are restricted to using the components that currently exist on the Hackney website. Whilst our current components meet needs for the website MVP, we know we will need to look at potentially developing new components to meet our user’s needs for Spacebank.