Hackney Re-Platforming Weeknotes Week ending: 2020-04-16

SUMMARY

We’re heading into the final straight now for this round of improvements to Manage a Tenancy. Next week will be the back half of the final sprint with our development partners at DXW. At the end of this work we will have put in place not only a replatformed version of Tenancy and Household Check that works offline but also be in great shape to use our new data-driven front-end component to build new processes for Manage a Tenancy and potentially other services too.

Ana continues to come up speed fast and I’m looking forward to continuing to work with her on Home Check and Initial Tenancy Visit after DXW have left the project. Meanwhile, Gill continues to do great work investigating the service design for Change of Circumstances.

We’re in a good place to hand Manage a Tenancy over to Apps Support and put new project work on pause but before then we’re making sure we’re providing HackIT leadership with a good set of options of what new project work could be done next.

CURRENT PRIORITIES

  • Test Tenancy and Household Check with Housing Officers using Hangouts Meet and update the process following their feedback
  • Ensure we have a template for creating new processes
  • Make sure Ana and Wayne continue their upskilling in the new data-driven front-end
  • Get the go-ahead from Apps Support that they are ready to take over support for Manage a Tenancy and inform the Support Desk
  • Complete a “project pause” document linking to (1) our internal “Hub doc” that contains links to all our service development resources and (2) our document which outlines the project work we think should take place next.

ACKNOWLEDGEMENTS

Thanks to everyone who worked on the project this week – Ana, Bukky, David, F, Gill, George, Lorraine, Richard, Tuomo and Wayne.AuthorD

Printing from Comino – week notes : 2020-04-09

This is a new HackIT service in conjunction with our partners in MadeTech. In my 25 years of working in IT it’s been once of the most successful fast starts for a project I’ve ever seen!

The role of the service is to enable teams around the council to use the GOV.UK Notify product to post letters remotely rather than doing it by hand or using the Hackney Print Room (thereby freeing them up to do more important work). Comino is the system many council Officers use to generate letters to residents using standard templates.

We’re initially focusing on letters from Benefits and Housing Needs (B&HN) but are designing and building the service to flexible enough to add new letters and teams quickly after we deliver our minimum viable product.

The team was only stood up on Monday this week but has already achieved a great deal. This is in large part due to the enthusiastic cooperation of the B&HN team who have been supported us via multiple screen-sharing sessions to explain how they work currently and to give feedback on our proposals.

So far we’ve ensured that everyone on the team has all the tools the need to collaborate (Hackney logins, Slack, Trello) and that the developers have access to the HackIT technical infrastructure (AWS). We’ve created and reviewed process diagrams and our technical infrastructure plan. We’ve also had numerous technical spikes focusing on things like how the letters produced by Comino (in RTF) and be parsed and the extracted data used to build PDFs that are compatible with GOV.UK Notify.

The project is very short – only two weeks with a four day weekend in the middle. That said, we feel we’re in a good position to deliver on our proposed outcomes by the end next week. These include not only delivering a set of Comino letters via Notify, but also providing a web-based UI to handle any letters that fail to send, as well as writing the documentation needed to support the new technology and to expand the service for other teams in the council in future.

Hackney Re-Platforming Weeknotes Week ending: 2020-04-09

SUMMARY

This week the team is working hard to ensure we’re in a good place as we reach the finish line for the project time-extension at the end of the week after next. A short week both this week and next means we need to keep a close idea on how much time we have left.

We’re getting close to completing Tenancy and Household Check on the new offline platform with new developments ready for testing almost every day.

Ana continues to come up speed with the data-driven front-end component and should be well placed to continue on to deliver Home Check and Introductory Tenancy Visit after DXW have left the project.

In addition Gill did a great presentation of Manage a Tenancy for the Applications Support team this week. They’ve agreed to review that and the documents Tuomo has created for the handover in the next week so we’re well on track to move support for Manage a Tenancy to that team before the current project ends.

CURRENT PRIORITIES

  • Test Tenancy and Household Check with Housing Officers using Hangouts Meet and update the process following their feedback
  • Ensure we have a template for creating new processes
  • Make sure Ana and Wayne continue their upskilling in the new data-driven front-end
  • Get the go-ahead from Apps Support that they are ready to take over support for Manage a Tenancy and inform the Support Desk
  • Complete a “project pause” document linking to (1) our internal “Hub doc” that contains links to all our service development resources and (2) our document which outlines the project work we think should take place next.

ACKNOWLEDGEMENTS

Thanks to everyone who worked on the project this week – Ana, Bukky, David, F, Gill, George, Lorraine, Richard, Tuomo and Wayne.

Report a Problem Weeknotes : week ending: 2020-04-03

GOOD THINGS

The project is still advancing – albeit rather slower than before. I had a couple of meetings related to RaP this week and found some time early in the week to keep things moving. However, I’ve picked up 3 new additional projects this week, on top of the other major one I was already delivery managing, so didn’t find any time to work on this after Tuesday.

Our user research is still going ahead. I’m looking forward to hearing feedback on our proposed reporting categories and our website mock-ups.

Our work with Alloy is preceding well. The Highways team is starting to use it for their work and the integration with FixMyStreet is moving forward.

We got some great feedback from our subject matter expert staff about the mySociety proposal for recording noise nuisance in FixMyStreet. We’ll be feeding that by to helping them iterate their prototype.

LEARNED THINGS

No-one has a problem of changing priorities in a crisis. mySociety has been very open to discussions of potentially moving the items in the combined timeline to accommodate the raft of new things the Council is needs to focus on at the present time.

DIFFICULTIES

It’s increasingly hard to find time to work on this – either for myself or folks in other teams we’re depending on. We want to keep some momentum going but it’s looking like things might take a bit longer than planned in the current circumstances..

ACKNOWLEDGEMENTS

Our widely distributed team continues to do great work on this. Thanks to Matthew, Louise H., Louise W., Struan, David, Dave, Rasit, William, Ade, Sandrine, Emma and many others.

WHAT’S NEXT

We’re going to need to have some pragmatic and frank discussions next week as to how we move forward. We’re all keen to make this happen -it’s just going to be a matter of when.

Hackney Re-Platforming Weeknotes Week ending: 2020-04-3

SUMMARY

A new eta for the Manage a Tenancy project this week as Bukky and Tuomo leave the team to focus on new projects. We’re sorry to see them go but know that they’ll be working on great new HackIT projects to provide even more platform APIs to let us build great new services in the future.

The rest of the team continues to focus on delivering Tenancy and Household Check, lining up our ability to delivery new Housing Officer processes quickly and easily and working on closing down the project well in preparation for new Manage a Tenancy project work in the future.

CURRENT PRIORITIES

  • Test Tenancy and Household Check with Housing Officers using Hangouts Meet and update the process following their feedback
  • Ensure we have a template for creating new processes
  • Make sure Ana and Wayne continue their upskilling in the new data-driven front-end
  • Ensure we’re progressing the handout of Manage a Tenancy support to the HackIT Applications Support team
  • Complete a “project pause” document linking to (1) our internal “Hub doc” that contains links to all our service development resources and (2) our document which outlines the project work we think should take place next.

ACKNOWLEDGEMENTS

Thanks to everyone who worked on the project this week – Ana, Bukky, David, F, Gill, George, Lorraine, Richard, Tuomo and Wayne.