Asbestos project – week note 15/05/20

This project is continuing to come up to speed nicely. This week we’ve been doing the following.

  • Speaking to shineVision (the providers of our new asbestos management system Shine) about the capabilities of their product
  • Working with our current provider and our new one to ensure everything is going well for our data migration from one system to the other
  • Finalising the work with HackIT’s Service Desk and Apps Support teams for Shine to supported by them
  • Starting to build our user research panel from the diverse teams in the council who need to be aware of asbestos issues
  • Spoken to colleagues in Corporate Property about their migration from their existing system to Shine
  • Created an initial draft timeline for the project (very early, likely to change substantially)

In the coming week we plan to do the following.

  • Create a first draft of user needs to be confirmed by our wide array of stakeholders
  • Complete the list of our wider interested parties group so we can make sure that everyone who needs to be is informed about the status of the project
  • Speak to staff at Westminster Council who are already using Shine to manage asbestos in their borough
  • Start planning in regular show and tells

If your work for Hackney and are interested in being part of the asbestos discussion please drop me an email. If you work outside the council have an interested in asbestos put a comment on this post and I’ll get back to you.

Report a Problem week notes : 01/05/20

GOOD THINGS

HackIT was very pleasantly surprised by the effort to implement location-based routing. This means that hopefully we will be able to re-include a significant number of FixMyStreet issue categories that we had to previously exclude as they are dealt with by different teams in the council depending on where it is.

Automated security testing is now regularly taking place. This has been a great example of collaboration between the HackIT Infrastructure team and mySociety.

We had an excellent set of feedback on both the category list and FixMyStreet itself from our Customer Contact Centre team. We’ve learned a lot from going through it and will be working out what updates we need to make because of it next week.

We have a new draft project plan in place. After being knocked for six by covid-19 we’re starting to get a new delivery timeline together.

LEARNED THINGS

Don’t assume the amount of time it will take to do technical implementation. We’re were planning to go ahead with our MVP deployment with a significantly reduced number of supported categories but hopefully now that won’t be the case.

DIFFICULTIES

To be honest I’ve been really struggling with finding time to work on Report a Problem this week. There’s a lot going on with other projects and by backlog of RaP work and list of unreplied Basecamp messages gets ever bigger. Three of my other projects should end or be significantly reduced by the end of next week so I’m looking forward to having more time to spend on this.

ACKNOWLEDGEMENTS

Our widely distributed team continues to do great work on this. Thanks to Matthew, Louise H., Louise W., Struan, David, Dave, Rasit, William, Ade, Sandrine, Emma O. and many others.

WHAT’S NEXT

Many things.

  • Confirming the new project timeline
  • Finalise the MVP category list
  • Confirming the updated ways of working process diagram with everyone
  • Staff single sign-on
  • Drafting web site updates
  • Finishing off being able to send automated emails from the Hackney domain
  • Setting up mySociety 3rd line support for our Applications Support team

Asbestos project – week note 01/05/20

This is the first week note for this project. We will be providing more information every Friday.

This week has been very much about coming up to speed. This has meant learning about the council’s new 3rd party cloud-based asbestos information and planning system Shine as well as understand which teams in the organisation need to be aware of or work with asbestos as part of their roles.

We’re in the process of putting together our Hub doc where we’ll record or link to the following.

  • The project vision and goals
  • Our shared collaboration tools like Trello (for our backlog) and Google Docs
  • The stakeholders and how we communicate with them
  • The budget and timeline
  • Our user research
  • Any technical work that’s undertaken

I’m looking into planning the user research next week to make sure that we really understand what the end users of any work we might do really need before we progress any further.

After that we’ll speak to the suppliers of Shine and the capabilities of our existing systems to see how everything lines up and then plan what we’ll do next.

Printing from Comino via GOV.UK Notify – week notes : 01/05/20

This phase of the project is now complete. We will be kicking off the first printing from Comino to Notify on Monday with one letter type being sent. We expect to add two more in the next week and more in the near future after.

We had a excellent retrospective which helped the new Product Owner for Notify setting into the role and for the group to think about how the council could expand the use of that Government as a Platform service in future.

The Project Pause document has been completed and HackIT Applications Support will be supporting the service via the Service Desk from 11/5/20.

The final show and tell for this piece of work can be seen below but expect to hear a lot more about the use of GOV.UK Notify from HackIT in the near future.

Hackney Re-Platforming Week notes Week ending: 2020-05-01

SUMMARY

We’re still in the process of gracefully closing down this project – although there’s still plenty we could do for the service in the future.

This week we had our Service Standard assessment. This had been in the calendar for some time but as the date approached we considered trying to move it out as several team members had been recently tasked to work on other projects and we hadn’t had sufficient time to prepare. Our assessment lead was keen to keep this date though as it would prove very difficult to get everyone in a room at the same time again. So, we decided to try an experiment where, instead of the delivery team arriving with a full set of evidence for every assessment point we had a full collaboration between the team and the panel to derive the evidence during the session. This worked really well via the virtual meeting format. We split into 3 groups (Agile methods, UR/UX and technical) who had their own Google Meet discussion rooms. Each group filled in a common share Google Presentation. The system worked really well and we left with a lot to think about and two weeks to tidy the evidence before it goes back to the panel for a final review.

We’ve booked in a final security (PEN) test and a review of our new services accessibility.

Next week we’ll be closing everything down apart from the last development sections to implement Home Check and Initial Tenancy visit which we expect to quick and easy thanks to our new data-driven front-end system.

We’ll still be producing week notes until that’s complete.

CURRENT PRIORITIES

  • Conclude the PEN and accessibility testing
  • Finalise the end-of-project documentation
  • Ensure we have a template for creating new processes
  • Make sure Ana and Wayne continue their upskilling in the new data-driven front-end