Where we are
We entered our sprint 6 – which is our last sprint of this information gathering and learning phase.
Last sprint: Sprint 5
Sprint 5: 30/04/19 – 14/05/19, our goal was to complete the setting up of all the exercises and activities that we had planned for our testing, learning and information gathering. So we ensured that the final parts of the test lab for testing new devices was up and running and the user surveys were all sent out to our users in in our test sites and begin to chase users to ensure we collate as much of the response as possible.
This Sprint: Sprint 6
This is our agreed and official last sprint of the learning, discovery and information gathering phase. The ultimate goal is complete all tests – network devices testing in the lab and in the user network; user experience and site analysis in preparation to enter our design and exploratory phase.
The team is excited and enthusiastic about entering the next phase. a lot of learning has happened over the last 6 sprints, and we are keen to begin to interpret all the data that we have collated and start turning them into tangible, meaningful network design. We are bursting with the potential possibilities that we’ll uncover and and how we might make sense of all of them to satisfy our user needs and high level design.
What have we learned
Liked: We have enjoyed prompt responses from our various potential suppliers. All our potential suppliers seem to be enjoying working with us in an agile way.
Learned: We have learned that collaboration and knowledge sharing is indeed awesome! We have enjoyed collaborating in a multi-disciplinary team in achieving technical and non-technical tasks specifically around delivering and setting up network switches for testing in our lab and on the network.
Lacked: Our communication to the world outside our team hasn’t been as good as we would have like. So we’ll ensure that we are working with our product owner to ensure that we are telling the wider ICT and the organisation about the things that we are doing.
Everyone has been amazing. so special thanks to +Henry Lewis +Isaiah Oketola +Chidi Oko +Shafiq Ahmed +Gillian Newman +Mal Morris and +Lindsay Rex
Star of the sprint, will be shared between +Isaiah Oketola, +Chidi Oko and +Shafiq Ahmed for all the hard work including working out of hours to get our test sites surveyed and device testing all set up! You guys are really awesome!!!
Where we are
We are halfway through sprint 5 which is the sprint before last in this discovery, learning and gathering information phase.
Last sprint: Sprint 4
We made significant progress in the sprint 4, achieving our sprint goal which was to begin surveying users, selected from 10 proof of concept sites, on their current experience of our network services.
We also kicked off work to set up a lab in our communications room, from where we will test new, pioneering network devices, loaned from reputable suppliers of network devices. The aim is to learn from these tests and gain insights on how to design a pioneering and fit for purpose network service for all our users.
Our hope is that sprint 6 will be the last of this phase and that we we would have collated enough learning and isight about our current network, user pain points and needs to allow us to begin to enter an exploratory phase to start working out a network design that will be fit for purpose and reasonable for implementation.
What have we learned:
Liked: The team is working better together, user research is amazing, there is a sense of progress on the project.
Learned: Show and tell is good and should be done more often – every other sprint
Lacked: Pressure on engineers time impacts projects. Infrastructural managers will work closely with team to mitigate this where possible.
This Sprint: Sprint 5
This sprint, we have continued with setting up of network devices for testing and we are also collating feedback from our survey of over 240 users across 10 sites. We are excited to have received over 50 responses to the survey in the first couple of days of launch.
Everyone has been amazing. So special thanks to Gillian Newman, Henry Lewis, Isaiah Oketola, Chidi Oko, Shafiq Ahmed, Mal Morris and Lindsay Rex
But I think star of the sprint is Gillian Newman for getting the user research surveys out.
Where are we?
We are four weeks into our discovery phase and we are on target of the scope. We have interviewed just under 50% of our selected participants, including users from HR policy, corporate property, security, payroll and facilities management parts of the organisation, people who collate, process and report on people data within the organisation.
Some strong themes have already started emerging, confirming some of the things that we identified as possible problems with the way people data is managed in the in the council.
Themes around data quality, data sources, system processes and reporting are some of the strongest themes emerging.
How we do it
We strongly believe that user research is a team sport, so to ensure our collective learning, through this discovery phase, we have a “wash-up” session after each research interview. This involves the research interviewer(s) playing back from their notes and recordings, all their findings from the just concluded interviews, to the entire team.
We are enjoying working in this way because it means that we are all always on the same page in our learning journey on this project and also able to offer, each one of us, our views on what our users might be saying.
The next few weeks will be exciting as we draw discovery to a close and prepare to enter exploratory phase.
We have also kicked off the process of recruiting a service designer to join the team. Fingers crossed, we’ll be welcoming someone in a couple of weeks.
Special thanks to everyone who has given us their time throughout this process and particular thanks to our awesome participants. We value all that you have helped us to learn.
We are two weeks into our discovery phase and the team has achieved so much already.
– collaboratively identified participants and created our participant list
– collaboratively developed our discussion guide
– 2 user research interviews interviews have already taken place and several others booked
– we have had one wash-up session and several others booked
Many thanks to Wingwo. Andrew, Kirstine, Gerard, Husain and Henry.